Flavors for
Every Meal &
Moment.

Privacy Policy

1. Information We Collect

We are committed to protecting your personal information while providing a seamless shopping experience. The information we collect includes:

• Personal Details: Name, email address, phone number, and shipping & billing addresses to process orders accurately.
• Payment Information: Details necessary to process your payment securely.
• Website Usage Data: Cookies, browsing history, and interaction data to improve website functionality, product recommendations, and personalized experiences.
• Marketing Preferences: Your consent-based preferences for promotional emails and notifications.

2. How We Use Your Information

• Process and manage your orders efficiently, ensuring accurate delivery and timely updates.
• Provide customer support, address inquiries, and resolve complaints professionally.
• Deliver personalized promotions and recommendations based on your shopping preferences (with consent).
• Enhance website functionality, analyze trends, and improve our service offerings.
• Maintain the security of our website and protect against unauthorized access or cyber threats.

3. Data Sharing & Security

• Information is shared only with trusted service providers for order fulfillment, shipping, and payment processing.
• We do not sell or rent your personal data to third parties for marketing purposes.
• Legal obligations may require disclosure of certain information in compliance with law enforcement or regulatory authorities.
• We use advanced security measures including encryption, secure servers, and regular audits to safeguard your data.
• Employees with access to personal information are trained to maintain confidentiality.

4. Your Rights

• You can access, update, or correct your account and personal information at any time.
• You can opt-out of marketing emails, newsletters, and promotional communications anytime.
• Manage cookie preferences and tracking options directly in your browser settings or through our cookie consent management tools.
• You may request deletion of your personal data, subject to legal or operational obligations.

5. Cookies & Tracking

• We use cookies to enhance website performance, personalize content, and track user activity for analytics.
• Third-party cookies may be used for advertising and analytics purposes, with your consent.
• You can disable cookies in your browser, but some features may not function properly.

Our Privacy Policy ensures that you shop confidently, knowing your information is secure and used responsibly.

Terms & Conditions

1. Website Use

• All content, graphics, and materials on Horizon Craft Mercantile are our intellectual property.
• Unauthorized copying, redistribution, or commercial use of website content is prohibited.
• Users must not introduce viruses, malicious code, or disrupt the website’s operations.
• Accessing the website constitutes agreement to these Terms & Conditions.

2. Orders & Payments

• All orders are subject to acceptance and availability.
• Prices, promotions, and discounts may change without prior notice.
• Payment must be completed using authorized and secure payment methods.
• We reserve the right to cancel or refuse any order for reasons including pricing errors or suspicious activity.
• Invoices and receipts will be emailed upon successful completion of a transaction.

3. Shipping & Delivery

• Estimated delivery times are provided, but delays may occur due to external factors like courier issues or weather conditions.
• Tracking details will be sent once the order is dispatched.
• Risk of loss or damage passes to the customer once the package is delivered to the provided shipping address.

4. Liability

• We are not liable for indirect, incidental, or unforeseen damages arising from website use or purchases.
• Use of the website indicates acceptance of all terms, disclaimers, and limitations stated in these Terms & Conditions.
• We do not guarantee uninterrupted website access or error-free operation at all times.

5. Amendments

• These Terms & Conditions may be updated from time to time without prior notice.
• Users are encouraged to review the Terms periodically to stay informed of changes.

By using Horizon Craft Mercantile, you agree to abide by these Terms & Conditions to ensure a safe, fair, and enjoyable shopping experience.

Return & Refund Policy

1. Eligibility for Returns

We strive to ensure your complete satisfaction. Returns are accepted within 30 days of delivery and must meet the following conditions:

• Items must be unused, unwashed, and in original packaging with tags attached.
• Non-returnable items include perishable goods, personalized products, gift cards, and final sale items.
• Products showing signs of wear, misuse, or tampering may be refused for return.

2. Return Process

• Contact our customer support via email, phone, or chat to initiate the return.
• Provide your order number, product details, and reason for return.
• You will receive a Return Authorization Number (RMA) and instructions for shipping the product back.
• Use a trackable shipping method; we are not responsible for lost packages during return.
• Return shipping is generally at the customer’s expense unless the product is defective or sent incorrectly.

3. Refunds & Exchanges

• Refunds are processed to the original payment method within 7–10 business days after inspection.
• Partial refunds may apply for items not returned in original condition.
• Exchanges are subject to stock availability and may require additional shipping charges.

4. Damaged or Incorrect Items

• Report damaged or incorrect items within 48 hours of delivery for replacement or refund.
• Include photos of the item and packaging to expedite the process.
• Replacement items will be shipped promptly at no additional cost.

5. Exceptions & Special Cases

• Promotional or clearance items may only be eligible for exchange.
• Subscription or recurring items have separate return policies.
• Bundles may require adjustments if only part of the items are returned.

Our return & refund policies are designed to be fair, transparent, and customer-friendly, ensuring a hassle-free shopping experience.